All Systems Operational

About This Site

Welcome to the TSYS Merchant Status Page, our home for providing client-facing system status, incident updates, and scheduled maintenance. If you’re curious about what’s going on with an incident, please subscribe or check this page.

For system status and maintenance on Vital Point-of-Sale, Cayan, and ProPay systems, please see the below links
https://status.vitalpos.com/
https://status.cayan.com/
http://status.propay.com/

Our goal is to provide users with consistent information to let you know how we’re doing. To provide feedback on this service, please complete the following survey.
https://www.surveymonkey.com/r/TSYSStatus

Central Station Operational
90 days ago
100.0 % uptime
Today
ELAPP Operational
90 days ago
99.85 % uptime
Today
Boarding Operational
90 days ago
100.0 % uptime
Today
Email Notification Operational
90 days ago
99.71 % uptime
Today
ELAPP API Operational
90 days ago
100.0 % uptime
Today
File Transfer Mailbox Operational
90 days ago
100.0 % uptime
Today
MerchantFlo Operational
90 days ago
100.0 % uptime
Today
SFTP Mailbox SGS.TSYSACQUIRING.NET Operational
90 days ago
100.0 % uptime
Today
Transaction Central Operational
90 days ago
99.99 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
99.98 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
100.0 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Transaction Central ePay (ePay) Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
100.0 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Transaction Express (TXP) Operational
90 days ago
100.0 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Tokenization / Manual Billing Operational
90 days ago
100.0 % uptime
Today
ProcessNow / Mobile Payment Acceptance Operational
90 days ago
100.0 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
100.0 % uptime
Today
Integrated Widget Operational
90 days ago
100.0 % uptime
Today
TransIT Operational
90 days ago
99.98 % uptime
Today
Merchant Center Operational
90 days ago
99.97 % uptime
Today
Hosted Operational
90 days ago
99.97 % uptime
Today
WebPASS / Virtual Terminal Operational
90 days ago
99.97 % uptime
Today
CounterPASS/POS Operational
90 days ago
99.97 % uptime
Today
MultiPASS / API Integration Operational
90 days ago
99.97 % uptime
Today
Mobile Payment Acceptance Operational
90 days ago
99.97 % uptime
Today
Settlement Operational
90 days ago
100.0 % uptime
Today
Auto-Boarding Operational
90 days ago
100.0 % uptime
Today
Transaction Summary Operational
90 days ago
100.0 % uptime
Today
TransLink Operational
90 days ago
100.0 % uptime
Today
TSYS InfoCenter Operational
90 days ago
100.0 % uptime
Today
TSYS Merchant Authorization Platform/Core Operational
90 days ago
100.0 % uptime
Today
Batch Authorization System (BAS) Operational
90 days ago
100.0 % uptime
Today
Saratoga Operational
90 days ago
100.0 % uptime
Today
Sierra Operational
90 days ago
100.0 % uptime
Today
Summit Operational
90 days ago
100.0 % uptime
Today
Vital POS Operational
90 days ago
99.96 % uptime
Today
Platform Overall Operational
90 days ago
100.0 % uptime
Today
Server & Platform Connectivity (API) Operational
90 days ago
100.0 % uptime
Today
Back Office (Portal) Operational
90 days ago
99.84 % uptime
Today
Payment Processing (TSYS TransIT) Operational
90 days ago
100.0 % uptime
Today
Synergy (External Services) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be releasing product and system enhancements to the Saratoga / Sierra / Summit Authorization & Capture module between 1:00 AM MT and 6:00 AM MT on Thursday, January 28, 2021. While the release is completed, Saratoga and Host Capture may experience disconnects.
Posted on Dec 28, 10:11 MST
Past Incidents
Jan 26, 2021
Completed - The scheduled maintenance has been completed.
Jan 26, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 01:00 MST
Scheduled - We will be releasing product and system enhancements to the Saratoga / Sierra / Summit Authorization & Capture module between 1:00 AM MT and 6:00 AM MT on Tuesday, January 26, 2021. While the release is completed, Saratoga and Host Capture may experience disconnects.
Dec 28, 10:10 MST
Jan 25, 2021
Resolved - This incident was resolved at 4:35 pm MT when new authorization files for transactions on 1/25 and going forward are being sent correctly and will begin to display within the next hour. Over the next few days, teams will correct data corrupted due to this issue between the evening of 1/21 and the morning of 1/25. Teams will also work on steps for remediation and prevention of future occurrences.
Jan 25, 16:44 MST
Update - Our team has implemented the fix to avoid this issue going forward at 12:29 pm MT. Teams are now working to remove the incorrect data and load the corrected data files.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.
Jan 25, 13:23 MST
Identified - Our team has identified an issue where some merchant's authorization logs were missing data since January 21st. Instead, the reports display authorizations from the 21st duplicated multiple times. Teams are taking steps to correct the situation. We are continuing to investigate and monitor.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.
Jan 25, 11:16 MST
Investigating - We are aware of an issue and investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.
Jan 25, 10:03 MST
Completed - The scheduled maintenance has been completed.
Jan 25, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 22:00 MST
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Sunday, January 24, 2021 and 6:00 AM MT on Monday, January 25, 2021. The platform may experience disconnects while the maintenance is being performed.
Dec 28, 10:01 MST
Completed - The scheduled maintenance has been completed.
Jan 25, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 22:00 MST
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, January 24, 2021 and 6:00 AM MT on Monday, January 25, 2021. While the release and maintenance are completed, you may see interruptions while using the product.
Dec 28, 09:44 MST
Jan 24, 2021
Resolved - This incident was resolved at 7:55 am MT when teams were able to update URLs based on the data center move this morning, and the issue was corrected. Teams will be working on steps for remediation and prevention of future occurrences.
Jan 24, 08:06 MST
Investigating - We are aware of an issue and investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.
Jan 24, 07:25 MST
Completed - The scheduled maintenance has been completed.
Jan 24, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 03:01 MST
Scheduled - TSYS is moving the Primary Center from Suwanee to ViaWest on Sunday, January 24th from 3:00 a.m. to 6:00 a.m. MT.

TSYS will move the traffic back to Suwanee on Sunday, January 24th at 6:00 p.m. MT

When traffic is redirected during these events there will be a risk of client impacts. Merchants that connect to the platform via IP addresses instead of URLs will need to keep all IP addresses on their systems for inbound and outbound communications or monitoring.

There will be intermittent processing issues during these events. Some in-flight authorizations will time-out during these events.

If you are experiencing an issue or needs assistance, please send the merchant’s DBA and MID to:
Customer Support (CustomerSupport@TransFirst.com or 800-654-9256)
Jan 14, 10:33 MST
Jan 23, 2021
Completed - The scheduled maintenance has been completed.
Jan 23, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 18:00 MST
Scheduled - TSYS is moving the Primary Center from Suwanee to ViaWest on Saturday, January 23rd from 6:00 p.m. to 9:00 p.m. MT.

When traffic is redirected to ViaWest, there will be a risk of client impacts. Merchants that connect to the platform via IP addresses instead of URLs will need to keep the ViaWest and Suwanee IP addresses on their systems for inbound and outbound communications or monitoring.

There will be intermittent processing issues during this event. Some in-flight authorizations will time-out during this event.

If you are experiencing an issue or needs assistance, please send the merchant’s DBA and MID to:
Customer Support (CustomerSupport@TransFirst.com or 800-654-9256)
Jan 14, 10:39 MST
Completed - The scheduled maintenance has been completed.
Jan 23, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 07:00 MST
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 AM MT and 1:00 PM MT on Saturday, January 23, 2021. BAS files may be delayed due to this scheduled maintenance.
Dec 28, 09:54 MST
Jan 22, 2021

No incidents reported.

Jan 21, 2021
Completed - The scheduled maintenance has been completed.
Jan 21, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 01:00 MST
Scheduled - We will be releasing product and system enhancements to the Saratoga / Sierra / Summit Authorization & Capture module between 1:00 AM MT and 6:00 AM MT on Thursday, January 21, 2021. While the release is completed, Saratoga and Host Capture may experience disconnects.
Dec 28, 10:09 MST
Jan 20, 2021
Completed - The scheduled maintenance has been completed.
Jan 20, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 19:00 MST
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, January 19, 2021 and 4:00 AM MT on Wednesday, January 20, 2021. BAS files may be delayed due to this scheduled maintenance.
Dec 28, 09:50 MST
Jan 19, 2021
Completed - The scheduled maintenance has been completed.
Jan 19, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 01:00 MST
Scheduled - We will be releasing product and system enhancements to the Saratoga / Sierra / Summit Authorization & Capture module between 1:00 AM MT and 6:00 AM MT on Tuesday, January 19, 2021. While the release is completed, Saratoga and Host Capture may experience disconnects.
Dec 28, 10:08 MST
Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Completed - The scheduled maintenance has been completed.
Jan 14, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 01:00 MST
Scheduled - We will be releasing product and system enhancements to the Saratoga / Sierra / Summit Authorization & Capture module between 1:00 AM MT and 6:00 AM MT on Thursday, January 14, 2021. While the release is completed, Saratoga and Host Capture may experience disconnects.
Dec 28, 10:07 MST
Jan 13, 2021
Completed - The scheduled maintenance has been completed.
Jan 13, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 19:00 MST
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, January 12, 2021 and 4:00 AM MT on Wednesday, January 13, 2021. BAS files may be delayed due to this scheduled maintenance.
Dec 28, 09:49 MST
Jan 12, 2021
Resolved - We are pleased to announce that the Vital status page notifications will now be rolled into the larger TSYS Merchant Status page. If you were previously subscribed to the Vital Status Page, you have been automatically subscribed to the same Vital POS components on the TSYS Merchant Status Page. You can update your subscription preferences and view past incident notifications here:https://merchant.status.tsys.com/ To update your preferences, choose the "Subscribe To Updates" button in the upper right, enter the email address where you received this notification and choose "Subscribe By Email." Because you are already subscribed, you will be brought to your profile where you can update your subscription preferences. We look forward to providing timely notifications of merchant impacting events.
Jan 12, 12:00 MST
Completed - The scheduled maintenance has been completed.
Jan 12, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide