All Systems Operational
About This Site
Welcome to the TSYS Merchant Status Page, our home for providing client-facing system status, incident updates, and scheduled maintenance. If you’re curious about what’s going on with an incident, please subscribe or check this page.
For system status and maintenance on Vital Point-of-Sale, Cayan, and ProPay systems, please see the below links
https://status.vitalpos.com/
https://status.cayan.com/
http://status.propay.com/
Our goal is to provide users with consistent information to let you know how we’re doing. To provide feedback on this service, please complete the following survey.
https://www.surveymonkey.com/r/TSYSStatus
Central Station
Operational
ELAPP
Operational
Boarding
Operational
Email Notification
Operational
ELAPP API
Operational
File Transfer Mailbox
Operational
MerchantFlo
Operational
SFTP Mailbox SGS.TSYSACQUIRING.NET
Operational
Transaction Central
Operational
Hosted
Operational
Virtual Terminal
Operational
Recurring Billing
Operational
Batch Upload
Operational
Web Services
Operational
ACH Processing
Operational
Transaction Central ePay (ePay)
Operational
Batch Upload
Operational
Virtual Terminal
Operational
Web Services
Operational
ACH Processing
Operational
Transaction Express (TXP)
Operational
Hosted
Operational
Virtual Terminal
Operational
Batch Upload
Operational
Recurring Billing
Operational
Tokenization / Manual Billing
Operational
ProcessNow / Mobile Payment Acceptance
Operational
ACH Processing
Operational
Web Services
Operational
Integrated Widget
Operational
TransIT
Operational
Merchant Center
Operational
Hosted
Operational
WebPASS / Virtual Terminal
Operational
CounterPASS/POS
Operational
MultiPASS / API Integration
Operational
Mobile Payment Acceptance
Operational
Settlement
Operational
Auto-Boarding
Operational
Transaction Summary
Operational
TransLink
Operational
TSYS InfoCenter
Operational
TSYS Merchant Authorization Platform/Core
Operational
Batch Authorization System (BAS)
Operational
Saratoga
Operational
Sierra
Operational
Summit
Operational
Vital POS
Operational
Platform Overall
Operational
Server & Platform Connectivity (API)
Operational
Back Office (Portal)
Operational
Payment Processing (TSYS TransIT)
Operational
Synergy (External Services)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Vital Scheduled Weekly Maintenance
Apr 20, 04:00-07:00 MDT
We will be releasing product and system enhancements to the Vital platform between 4:00 AM MT and 7:00 AM MT on Tuesday, April 20, 2021. While the release is completed, no user impacts are expected.
Posted on Apr 8, 14:00 MDT
Posted on Apr 8, 14:00 MDT
TSYS Batch Authorization System Scheduled Weekly Maintenace
Apr 20, 19:00 - Apr 21, 04:00 MDT
We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, April 20, 2021 and 4:00 AM MT on Wednesday, April 21, 2021. BAS files may be delayed due to this scheduled maintenance.
Posted on Apr 8, 14:12 MDT
Posted on Apr 8, 14:12 MDT
File Transfer Scheduled Weekly Maintenace
Apr 24, 07:00-13:00 MDT
We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, April 24, 2021. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Apr 8, 14:15 MDT
Posted on Apr 8, 14:15 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance
Apr 25, 22:00 - Apr 26, 06:00 MDT
We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Sunday, April 25, 2021 and 6:00 AM MT on Monday, April 26, 2021. The platform may experience disconnects while the maintenance is being performed.
Posted on Apr 8, 14:25 MDT
Posted on Apr 8, 14:25 MDT
Pass/TransIT Scheduled Monthly Release & Weekly Maintenance
Apr 25, 22:00 - Apr 26, 06:00 MDT
We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, April 25, 2021 and 6:00 AM MT on Monday, April 26, 2021. While the release and maintenance are completed, you may see interruptions while using the product.
Posted on Apr 8, 13:52 MDT
Posted on Apr 8, 13:52 MDT
Vital Scheduled Weekly Maintenance
Apr 27, 04:00-07:00 MDT
We will be releasing product and system enhancements to the Vital platform between 4:00 AM MT and 7:00 AM MT on Tuesday, April 27, 2021. While the release is completed, no user impacts are expected.
Posted on Apr 8, 14:03 MDT
Posted on Apr 8, 14:03 MDT