All Systems Operational

About This Site

Welcome to the TSYS Merchant Status Page, our home for providing client-facing system status, incident updates, and scheduled maintenance. If you’re curious about what’s going on with an incident, please subscribe or check this page.

For system status and maintenance on Vital Point-of-Sale, Cayan, and ProPay systems, please see the below links
https://status.vitalpos.com/
https://status.cayan.com/
http://status.propay.com/

Our goal is to provide users with consistent information to let you know how we’re doing. To provide feedback on this service, please complete the following survey.
https://www.surveymonkey.com/r/TSYSStatus

Central Station Operational
90 days ago
100.0 % uptime
Today
ELAPP Operational
90 days ago
99.93 % uptime
Today
Boarding Operational
90 days ago
99.93 % uptime
Today
Email Notification Operational
90 days ago
99.93 % uptime
Today
ELAPP API Operational
90 days ago
99.93 % uptime
Today
File Transfer Mailbox Operational
90 days ago
100.0 % uptime
Today
MerchantFlo Operational
90 days ago
99.82 % uptime
Today
SFTP Mailbox SGS.TSYSACQUIRING.NET Operational
90 days ago
100.0 % uptime
Today
Transaction Central Operational
90 days ago
99.99 % uptime
Today
Hosted Operational
90 days ago
99.99 % uptime
Today
Virtual Terminal Operational
90 days ago
99.99 % uptime
Today
Recurring Billing Operational
90 days ago
99.99 % uptime
Today
Batch Upload Operational
90 days ago
99.99 % uptime
Today
Web Services Operational
90 days ago
99.99 % uptime
Today
ACH Processing Operational
90 days ago
99.99 % uptime
Today
Transaction Central ePay (ePay) Operational
90 days ago
99.99 % uptime
Today
Batch Upload Operational
90 days ago
99.99 % uptime
Today
Virtual Terminal Operational
90 days ago
99.99 % uptime
Today
Web Services Operational
90 days ago
99.99 % uptime
Today
ACH Processing Operational
90 days ago
99.99 % uptime
Today
Transaction Express (TXP) Operational
90 days ago
99.98 % uptime
Today
Hosted Operational
90 days ago
99.93 % uptime
Today
Virtual Terminal Operational
90 days ago
99.99 % uptime
Today
Batch Upload Operational
90 days ago
99.99 % uptime
Today
Recurring Billing Operational
90 days ago
99.99 % uptime
Today
Tokenization / Manual Billing Operational
90 days ago
99.99 % uptime
Today
ProcessNow / Mobile Payment Acceptance Operational
90 days ago
99.99 % uptime
Today
ACH Processing Operational
90 days ago
99.99 % uptime
Today
Web Services Operational
90 days ago
99.99 % uptime
Today
Integrated Widget Operational
90 days ago
99.99 % uptime
Today
TransIT Operational
90 days ago
99.99 % uptime
Today
Merchant Center Operational
90 days ago
99.99 % uptime
Today
Hosted Operational
90 days ago
99.99 % uptime
Today
WebPASS / Virtual Terminal Operational
90 days ago
99.99 % uptime
Today
CounterPASS/POS Operational
90 days ago
99.99 % uptime
Today
MultiPASS / API Integration Operational
90 days ago
99.99 % uptime
Today
Mobile Payment Acceptance Operational
90 days ago
99.99 % uptime
Today
Settlement Operational
90 days ago
99.99 % uptime
Today
Auto-Boarding Operational
90 days ago
99.99 % uptime
Today
Transaction Summary Operational
90 days ago
100.0 % uptime
Today
TransLink Operational
90 days ago
99.82 % uptime
Today
TSYS InfoCenter Operational
90 days ago
100.0 % uptime
Today
TSYS Merchant Authorization Platform/Core Operational
90 days ago
99.89 % uptime
Today
Batch Authorization System (BAS) Operational
90 days ago
99.89 % uptime
Today
Saratoga Operational
90 days ago
99.89 % uptime
Today
Sierra Operational
90 days ago
99.89 % uptime
Today
Summit Operational
90 days ago
99.89 % uptime
Today
Vital POS Operational
90 days ago
99.98 % uptime
Today
Platform Overall Operational
90 days ago
99.97 % uptime
Today
Server & Platform Connectivity (API) Operational
90 days ago
99.97 % uptime
Today
Back Office (Portal) Operational
90 days ago
99.97 % uptime
Today
Payment Processing (TSYS TransIT) Operational
90 days ago
100.0 % uptime
Today
Synergy (External Services) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Vital Scheduled Weekly Maintenance Apr 20, 04:00-07:00 MDT
We will be releasing product and system enhancements to the Vital platform between 4:00 AM MT and 7:00 AM MT on Tuesday, April 20, 2021. While the release is completed, no user impacts are expected.
Posted on Apr 8, 14:00 MDT
We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, April 20, 2021 and 4:00 AM MT on Wednesday, April 21, 2021. BAS files may be delayed due to this scheduled maintenance.
Posted on Apr 8, 14:12 MDT
We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, April 24, 2021. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Apr 8, 14:15 MDT
We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Sunday, April 25, 2021 and 6:00 AM MT on Monday, April 26, 2021. The platform may experience disconnects while the maintenance is being performed.
Posted on Apr 8, 14:25 MDT
We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, April 25, 2021 and 6:00 AM MT on Monday, April 26, 2021. While the release and maintenance are completed, you may see interruptions while using the product.
Posted on Apr 8, 13:52 MDT
Vital Scheduled Weekly Maintenance Apr 27, 04:00-07:00 MDT
We will be releasing product and system enhancements to the Vital platform between 4:00 AM MT and 7:00 AM MT on Tuesday, April 27, 2021. While the release is completed, no user impacts are expected.
Posted on Apr 8, 14:03 MDT
Past Incidents
Apr 19, 2021
Completed - The scheduled maintenance has been completed.