In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 19:00 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, October 20, 2020 and 4:00 AM MT on Wednesday, October 21, 2020 . BAS files may be delayed due to this scheduled maintenance.

About This Site

Welcome to the TSYS Merchant Status Page, our home for providing client-facing system status, incident updates, and scheduled maintenance. If you’re curious about what’s going on with an incident, please subscribe or check this page.

For system status and maintenance on Vital Point-of-Sale, Cayan, and ProPay systems, please see the below links
https://status.vitalpos.com/
https://status.cayan.com/
http://status.propay.com/

Our goal is to provide users with consistent information to let you know how we’re doing. To provide feedback on this service, please complete the following survey.
https://www.surveymonkey.com/r/TSYSStatus

Central Station Operational
90 days ago
100.0 % uptime
Today
ELAPP Operational
90 days ago
100.0 % uptime
Today
Boarding Operational
90 days ago
100.0 % uptime
Today
Email Notification Operational
90 days ago
100.0 % uptime
Today
ELAPP API Operational
90 days ago
100.0 % uptime
Today
File Transfer Mailbox Operational
90 days ago
99.98 % uptime
Today
MerchantFlo Operational
90 days ago
99.86 % uptime
Today
SFTP Mailbox SGS.TSYSACQUIRING.NET Operational
90 days ago
100.0 % uptime
Today
Transaction Central Operational
90 days ago
99.89 % uptime
Today
Hosted Operational
90 days ago
99.89 % uptime
Today
Virtual Terminal Operational
90 days ago
99.89 % uptime
Today
Recurring Billing Operational
90 days ago
99.89 % uptime
Today
Batch Upload Operational
90 days ago
99.89 % uptime
Today
Web Services Operational
90 days ago
99.89 % uptime
Today
ACH Processing Operational
90 days ago
99.89 % uptime
Today
Transaction Central ePay (ePay) Operational
90 days ago
99.89 % uptime
Today
Batch Upload Operational
90 days ago
99.89 % uptime
Today
Virtual Terminal Operational
90 days ago
99.89 % uptime
Today
Web Services Operational
90 days ago
99.89 % uptime
Today
ACH Processing Operational
90 days ago
99.89 % uptime
Today
Transaction Express (TXP) Operational
90 days ago
99.99 % uptime
Today
Hosted Operational
90 days ago
99.98 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Tokenization / Manual Billing Operational
90 days ago
100.0 % uptime
Today
ProcessNow / Mobile Payment Acceptance Operational
90 days ago
100.0 % uptime
Today
ACH Processing Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
100.0 % uptime
Today
Integrated Widget Operational
90 days ago
99.97 % uptime
Today
TransIT Operational
90 days ago
99.99 % uptime
Today
Merchant Center Operational
90 days ago
99.99 % uptime
Today
Hosted Operational
90 days ago
100.0 % uptime
Today
WebPASS / Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
CounterPASS/POS Operational
90 days ago
100.0 % uptime
Today
MultiPASS / API Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Payment Acceptance Operational
90 days ago
100.0 % uptime
Today
Settlement Operational
90 days ago
100.0 % uptime
Today
Auto-Boarding Operational
90 days ago
100.0 % uptime
Today
Transaction Summary Operational
90 days ago
99.96 % uptime
Today
TransLink Operational
90 days ago
100.0 % uptime
Today
TSYS InfoCenter Operational
90 days ago
99.9 % uptime
Today
TSYS Merchant Authorization Platform/Core Under Maintenance
90 days ago
100.0 % uptime
Today
Batch Authorization System (BAS) Under Maintenance
90 days ago
100.0 % uptime
Today
Saratoga Operational
90 days ago
100.0 % uptime
Today
Sierra Operational
90 days ago
100.0 % uptime
Today
Summit Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 1:00 AM MT and 4:00 AM MT on Thursday, October 22, 2020. The platform may experience disconnects while the maintenance is being performed.
Posted on Sep 30, 10:54 MDT
We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 1:00 AM MT and 4:00 AM MT on Saturday, October 24, 2020. The platform may experience disconnects while the maintenance is being performed.
Posted on Sep 30, 10:53 MDT
We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Sunday, October 25 and 6:00 AM MT Monday, October 26, 2020. The platform may experience disconnects while the maintenance is being performed.
Posted on Sep 30, 10:48 MDT
We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Friday, October 25 and 6:00 AM MT on October 26, 2020. While the release and maintenance are completed, you may see interruptions while using the product.
Posted on Sep 30, 10:45 MDT
We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 1:00 AM MT and 4:00 AM MT on Thursday, October 29, 2020. The platform may experience disconnects while the maintenance is being performed.
Posted on Sep 30, 10:55 MDT
Past Incidents
Oct 20, 2020

Unresolved incident: TSYS Batch Authorization System Scheduled Weekly Maintenace.

Oct 19, 2020
Completed - The scheduled maintenance has been completed.
Oct 19, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT Sunday, October 18 and 6:00 AM MT Monday, October 19, 2020. The platform may experience disconnects while the maintenance is being performed.
Sep 30, 10:31 MDT
Completed - The scheduled maintenance has been completed.
Oct 19, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Sunday, October 18 and 6:00 AM MT Monday, October 19, 2020. You may see interruptions while using the product during the maintenance period.
Sep 30, 10:27 MDT
Oct 18, 2020
Oct 17, 2020
Completed - The scheduled maintenance has been completed.
Oct 17, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 01:00 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 1:00 AM MT and 4:00 AM MT on Saturday, October 17, 2020. The platform may experience disconnects while the maintenance is being performed.
Sep 30, 10:52 MDT
Oct 16, 2020
Completed - The scheduled maintenance has been completed.
Oct 16, 13:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 07:00 MDT
Scheduled - We will be performing our monthly release of product and system enhancements to the TSYS Batch Authorization System between 7:00 AM MT and 1:00 PM MT on Friday, October 16, 2020. BAS files may be delayed due to this release.
Sep 30, 10:15 MDT
Completed - The scheduled maintenance has been completed.
Oct 16, 12:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 06:00 MDT
Scheduled - We will be releasing product and system enhancements to the Saratoga / Sierra / Summit Authorization & Capture module between 6:00 AM MT and 12:00 PM MT on Friday, October 16, 2020. While the release is completed, Saratoga and Host Capture may experience disconnects.
Sep 30, 10:14 MDT
Oct 15, 2020
Resolved - This incident was resolved at 12:41 MDT when a TSYS InfoCenter load issue was corrected. Teams will be working on steps for remediation and prevention of future occurrences.
Oct 15, 13:43 MDT
Identified - Our team has identified an issue with TSYS InfoCenter and are taking steps to correct situation. We are continuing to investigate and monitor.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.
Oct 15, 12:46 MDT
Investigating - We are aware of an issue with TSYS InfoCenter being inaccessible and we are investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.
Oct 15, 11:35 MDT
Completed - The scheduled maintenance has been completed.
Oct 15, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 01:00 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 1:00 AM MT and 4:00 AM MT on Thursday, October 15, 2020. The platform may experience disconnects while the maintenance is being performed.
Sep 30, 09:49 MDT
Oct 14, 2020
Completed - The scheduled maintenance has been completed.
Oct 14, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 19:00 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, October 13, 2020 and 4:00 AM MT on Wednesday, October 14, 2020. BAS files may be delayed due to this scheduled maintenance.
Sep 30, 07:56 MDT
Oct 13, 2020
Completed - The scheduled maintenance has been completed.
Oct 13, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 01:00 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 1:00 AM MT and 4:00 AM MT on Tuesday, October 13, 2020. The platform may experience disconnects while the maintenance is being performed.
Sep 30, 09:47 MDT
Oct 12, 2020
Completed - The scheduled maintenance has been completed.
Oct 12, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 22:00 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Sunday, October 11, 2020 and 6:00 AM MT on Monday, October 12, 2020. The platform may experience disconnects while the maintenance is being performed.
Sep 30, 08:02 MDT
Completed - The scheduled maintenance has been completed.
Oct 12, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 22:00 MDT
Scheduled - We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, October 11, 2020 and 6:00 AM MT on Monday, October 12, 2020. While the release and maintenance are completed, you may see interruptions while using the product.
Sep 30, 07:24 MDT
Oct 11, 2020
Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020
Completed - The scheduled maintenance has been completed.
Oct 8, 04:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 01:00 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 1:00 AM MT and 4:00 AM MT on Thursday, October 8, 2020. The platform may experience disconnects while the maintenance is being performed.
Sep 30, 09:44 MDT
Oct 7, 2020
Completed - The scheduled maintenance has been completed.
Oct 7, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 19:02 MDT
Scheduled - We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, October 6, 2020 and 4:00 AM MT on Wednesday, October 7, 2020. BAS files may be delayed due to this scheduled maintenance.
Sep 30, 07:49 MDT
Oct 6, 2020
Completed - The scheduled maintenance has been completed.
Oct 6, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 01:00 MDT
Scheduled - We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 1:00 AM MT and 4:00 AM MT on Tuesday, October 6, 2020. The platform may experience disconnects while the maintenance is being performed.
Sep 30, 09:41 MDT