All Systems Operational
About This Site
Welcome to the Global Payments Status Page, our home for providing system status and scheduled maintenance.
For system status and maintenance on Cayan/Genius and ProPay systems, please see the below links
http://status.propay.com/
https://status.cayan.com/
Central Station
Operational
ELAPP
Operational
Boarding
Operational
Email Notification
Operational
ELAPP API
Operational
File Transfer Mailbox
Operational
MerchantFlo
Operational
SFTP Mailbox
Operational
Transaction Central
Operational
Hosted
Operational
Virtual Terminal
Operational
Recurring Billing
Operational
Batch Upload
Operational
Web Services
Operational
ACH Processing
Operational
Transaction Express (TXP)
Operational
Hosted
Operational
Virtual Terminal
Operational
Batch Upload
Operational
Recurring Billing
Operational
Tokenization / Manual Billing
Operational
ProcessNow / Mobile Payment Acceptance
Operational
ACH Processing
Operational
Web Services
Operational
Integrated Widget
Operational
TransIT
Operational
Merchant Center
Operational
Hosted
Operational
WebPASS / Virtual Terminal
Operational
CounterPASS/POS
Operational
MultiPASS / API Integration
Operational
Mobile Payment Acceptance
Operational
Settlement / Funding
Operational
Auto-Boarding
Operational
Transaction Summary
Operational
TransLink
Operational
Info Center
Operational
Merchant Authorization Platform/Core
Operational
Batch Authorization System (BAS)
Operational
Saratoga
Operational
Sierra
Operational
Summit
Operational
Genius POS
Operational
Platform Overall
Operational
Server & Platform Connectivity (API)
Operational
Back Office (Portal)
Operational
Global Payments - Canada
Operational
GSAP Canada
Operational
GNAP Canada
Operational
GPEcom Canada
Operational
Portico Canada ATL/RIC
Operational
Portico Canada GCP
Operational
Portico Canada VT
Operational
GPAPI Canada
Operational
Loblaws Only
Operational
EVO
Operational
Heartland
Operational
NWS / PetroPay
Operational
VAPS
Operational
Exchange
Operational
Portico
Operational
Heartland ACH
Operational
Heartland Bill Pay
Operational
GSAP-NA
Operational
GP-API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Batch Authorization System Scheduled Weekly Maintenance Jul 7, 2026 19:00 - Jul 8, 2026 06:00 MDT
We will be performing our scheduled weekly maintenance for the Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, July 7, 2026, and 6:00 AM MT on Wednesday, July 8, 2026. BAS files may be delayed due to this scheduled maintenance.
Posted on Jun 25, 2026 - 10:58 MDT
Posted on Jun 25, 2026 - 10:58 MDT
*Cancelled* CHG00054368 - Courtesy Advisory - July 9, 2026 - Atlanta Data Center Network Maintenance Jul 8, 2026 23:00 - Jul 9, 2026 05:00 MDT
Update -
*Cancelled* - The July 9, 2026 - Atlanta Data Center Network Maintenance has been cancelled. Teams will work to establish a new date to complete this maintenance.
Jun 25, 2026 - 10:24 MDT
Jun 25, 2026 - 10:24 MDT
Scheduled -
Scheduled Maintenance: Atlanta Data Center Network Maintenance
Effective July 9, 2026
Please be advised that Global Payments will be performing network maintenance in the Atlanta Data Center on Thursday, July 9, 2026.
This maintenance is scheduled to begin at 01:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do not expect any impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Jun 24, 2026 - 15:18 MDT
Effective July 9, 2026
Please be advised that Global Payments will be performing network maintenance in the Atlanta Data Center on Thursday, July 9, 2026.
This maintenance is scheduled to begin at 01:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do not expect any impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Jun 24, 2026 - 15:18 MDT
File Transfer Scheduled Weekly Maintenance Jul 11, 2026 07:00-13:00 MDT
We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, July 11, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Jun 25, 2026 - 11:03 MDT
Posted on Jun 25, 2026 - 11:03 MDT
Pass/TransIT Scheduled Monthly Release Jul 12, 2026 22:00 - Jul 13, 2026 06:00 MDT
We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, July 12, 2026, and 6:00 AM MT on Monday, July 13, 2026. While the release is completed, you may see interruptions while using the product.
Posted on Jun 25, 2026 - 10:40 MDT
Posted on Jun 25, 2026 - 10:40 MDT
*Revised* GPC Courtesy Advisory - CHG00054962 - July 13, 2026 - Portico Maple Patching Maintenance Jul 13, 2026 00:00-05:00 MDT
Please see the below maintenance advisory regarding Portico Maple Patching Maintenance scheduled for July 13, 2026.
Scheduled Maintenance : Portico Maple Patching Maintenance
Effective July 13, 2026
Please be advised Global Payments will be performing platform maintenance on Portico RIC (Maple) application, on Monday, July 13, 2026. This maintenance is scheduled to begin at 02:00 AM. ET and scheduled to end at 07:00 AM. ET. While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight merchant traffic associated Portico application or service on the URL mentioned below:
api2-na.portico.globalpay.com
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jul 06, 2026 - 16:20 MDT
Scheduled Maintenance : Portico Maple Patching Maintenance
Effective July 13, 2026
Please be advised Global Payments will be performing platform maintenance on Portico RIC (Maple) application, on Monday, July 13, 2026. This maintenance is scheduled to begin at 02:00 AM. ET and scheduled to end at 07:00 AM. ET. While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight merchant traffic associated Portico application or service on the URL mentioned below:
api2-na.portico.globalpay.com
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jul 06, 2026 - 16:20 MDT
Pass/TransIT Scheduled Weekly Maintenance Jul 13, 2026 22:00 - Jul 14, 2026 06:00 MDT
We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, July 13, 2026, and 6:00 AM MT on Tuesday, July 14, 2026. You may see interruptions while using the product during the maintenance period.
Posted on Jun 25, 2026 - 10:53 MDT
Posted on Jun 25, 2026 - 10:53 MDT
GPC Courtesy Advisory - CHG00057740 - July 14, 2026 - Network Maintenance in Atlanta Metro Data Center Jul 13, 2026 22:00 - Jul 14, 2026 05:00 MDT
Please see the below maintenance advisory regarding Network Maintenance in Atlanta Data Center scheduled for July 14, 2026.
Scheduled Maintenance: Network Maintenance in Atlanta Metro Data Center
Effective July 14, 2026
Please be advised that Global Payments will be performing network maintenance in the Atlanta Metro Data Center on Tuesday, July 14, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Relationship Manager with any questions regarding this announcement.
Posted on Jun 29, 2026 - 14:45 MDT
Scheduled Maintenance: Network Maintenance in Atlanta Metro Data Center
Effective July 14, 2026
Please be advised that Global Payments will be performing network maintenance in the Atlanta Metro Data Center on Tuesday, July 14, 2026. This maintenance is scheduled to begin at 00:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Relationship Manager with any questions regarding this announcement.
Posted on Jun 29, 2026 - 14:45 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance Jul 13, 2026 22:00 - Jul 14, 2026 06:00 MDT
We will be performing scheduled maintenance on the Saratoga / Sierra / Summit platform between 10:00 PM MT on Monday, July 13, 2026, and 6:00 AM MT on Tuesday, July 14, 2026.
The platform may experience disconnects while the maintenance is being performed.
Posted on Jun 25, 2026 - 10:48 MDT
The platform may experience disconnects while the maintenance is being performed.
Posted on Jun 25, 2026 - 10:48 MDT
GPC Courtesy Advisory - July 14th, 2026 - Interac IDP - Central 1 Bank Maintenance Jul 14, 2026 01:00-03:30 MDT
GPC has been informed by Interac of an upcoming scheduled Maintenance event.
Planned Start Date/Time: July 14th, 2026 - 03:00 EDT
Planned End Date/Time: July 14th, 2026 - 5:30 EDT
Provider Performing Maintenance: Central 1 Bank
Description: Central 1 Bank is performing maintenance.
Service Affected: Interac Debit (IDP)
Issuer: Central 1 Bank
Impact: Central 1 Interac Debit (IDP) transactions might be impacted during this maintenance window.
Interac Change #: WO0000009677297
Please note that Central 1 Bank performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com.
Posted on Jun 24, 2026 - 15:02 MDT
Planned Start Date/Time: July 14th, 2026 - 03:00 EDT
Planned End Date/Time: July 14th, 2026 - 5:30 EDT
Provider Performing Maintenance: Central 1 Bank
Description: Central 1 Bank is performing maintenance.
Service Affected: Interac Debit (IDP)
Issuer: Central 1 Bank
Impact: Central 1 Interac Debit (IDP) transactions might be impacted during this maintenance window.
Interac Change #: WO0000009677297
Please note that Central 1 Bank performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpayments.com.
Posted on Jun 24, 2026 - 15:02 MDT
Genius POS Scheduled Weekly Maintenance Jul 14, 2026 02:00-04:00 MDT
We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, July 14, 2026. While the release is completed, no user impacts are expected.
Posted on Jun 25, 2026 - 10:35 MDT
Posted on Jun 25, 2026 - 10:35 MDT
GPC Courtesy Advisory - CHG00057221 - July 14, 2026 - Tacit/ Relay Certificate update Jul 14, 2026 04:00-11:00 MDT
Please see the below maintenance advisory regarding Tacit/ Relay Certificate update scheduled for July 14, 2026.
Scheduled Maintenance: Tacit/ Relay Certificate update
Effective July 14, 2026
Please be advised Global Payments will be performing Tacit/ Relay certificate update maintenance on Tuesday July 14, 2026. This maintenance is scheduled to begin at 06:00 a.m. ET and end at 01:00 p.m. ET the same day.
During this maintenance, the expiring Tacit Relay certificate for txns.secureexchange.net will be renewed with Sectigo across GCP and the Atlanta/Richmond data centers. Unsupported and deprecated ciphers in GCP will also be removed. In addition, Ubuntu operating system (OS) will be upgraded which impacts Tacit/Relay server. This upgrade will force the deprecated of the SSL2 and vulnerable 1024 RSA ciphers.
Affected URLS for this change:
txns.secureexchange.net
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jun 23, 2026 - 12:18 MDT
Scheduled Maintenance: Tacit/ Relay Certificate update
Effective July 14, 2026
Please be advised Global Payments will be performing Tacit/ Relay certificate update maintenance on Tuesday July 14, 2026. This maintenance is scheduled to begin at 06:00 a.m. ET and end at 01:00 p.m. ET the same day.
During this maintenance, the expiring Tacit Relay certificate for txns.secureexchange.net will be renewed with Sectigo across GCP and the Atlanta/Richmond data centers. Unsupported and deprecated ciphers in GCP will also be removed. In addition, Ubuntu operating system (OS) will be upgraded which impacts Tacit/Relay server. This upgrade will force the deprecated of the SSL2 and vulnerable 1024 RSA ciphers.
Affected URLS for this change:
txns.secureexchange.net
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jun 23, 2026 - 12:18 MDT
Batch Authorization System Scheduled Weekly Maintenance Jul 14, 2026 19:00 - Jul 15, 2026 06:00 MDT
We will be performing our scheduled weekly maintenance for the Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, July 14, 2026, and 6:00 AM MT on Wednesday, July 15, 2026. BAS files may be delayed due to this scheduled maintenance.
Posted on Jun 25, 2026 - 11:01 MDT
Posted on Jun 25, 2026 - 11:01 MDT
GPC Courtesy Advisory - July 15th, 2026 - Portico 3.54 Prod Release on Robinhood Jul 15, 2026 02:00-05:00 MDT
Please see below maintenance advisory regarding Portico 3.54 Prod Release on Robinhood scheduled for July 15th, 2026.
Scheduled Maintenance : Portico 3.54 Prod Release on Robinhood Effective July 15th, 2026
Please be advised Global Payments will be performing Portico 3.54 Prod Release on Robinhood on Wednesday, July 15, 2026. This maintenance is scheduled to begin at 04:00 a.m. ET and end at 07:00 a.m. ET the same day. While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight merchant traffic associated Portico application or service on the URLs listed below:
api.heartlandportico.com
posgateway.secureexchange.net
api2.heartlandportico.com
api2-b.heartlandportico.com
api2-c.heartlandportico.com
api2-e.heartlandportico.com
trans.pg.secureexchange.net
transdb.pg.secureexchange.net
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jul 06, 2026 - 13:17 MDT
Scheduled Maintenance : Portico 3.54 Prod Release on Robinhood Effective July 15th, 2026
Please be advised Global Payments will be performing Portico 3.54 Prod Release on Robinhood on Wednesday, July 15, 2026. This maintenance is scheduled to begin at 04:00 a.m. ET and end at 07:00 a.m. ET the same day. While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight merchant traffic associated Portico application or service on the URLs listed below:
api.heartlandportico.com
posgateway.secureexchange.net
api2.heartlandportico.com
api2-b.heartlandportico.com
api2-c.heartlandportico.com
api2-e.heartlandportico.com
trans.pg.secureexchange.net
transdb.pg.secureexchange.net
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jul 06, 2026 - 13:17 MDT
GPC Courtesy Advisory - July 22nd, 2026 - Portico 3.54 Prod Release on Maple (ATL/RIC) Jul 22, 2026 02:00-05:00 MDT
Please see below maintenance advisory regarding Portico 3.54 Prod Release on Maple (ATL/RIC) scheduled for July 22, 2026.
Scheduled Maintenance : Portico 3.54 Prod Release on Maple (ATL/RIC)
Effective July 22, 2026
Please be advised Global Payments will be performing Portico version 3.54 release to the production environment on Wednesday, July 22, 2026. This maintenance is scheduled to begin at 4:00 a.m. ET and end at 07:00 a.m. ET the same day. While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight GSAP or GNAP merchant traffic associated Portico application or service on the URL’s listed below:
api2-na.portico.globalpay.com
api2-eu.portico.globalpay.com
api2-ap.portico.globalpay.com
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jul 06, 2026 - 16:13 MDT
Scheduled Maintenance : Portico 3.54 Prod Release on Maple (ATL/RIC)
Effective July 22, 2026
Please be advised Global Payments will be performing Portico version 3.54 release to the production environment on Wednesday, July 22, 2026. This maintenance is scheduled to begin at 4:00 a.m. ET and end at 07:00 a.m. ET the same day. While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight GSAP or GNAP merchant traffic associated Portico application or service on the URL’s listed below:
api2-na.portico.globalpay.com
api2-eu.portico.globalpay.com
api2-ap.portico.globalpay.com
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Jul 06, 2026 - 16:13 MDT
GPC Courtesy Advisory - July 26th, 2026 - Interac IDP - Royal Bank of Canada Maintenance Jul 26, 2026 02:00-05:00 MDT
GPC has been informed by Interac of an upcoming scheduled Maintenance event.
Planned Start Date/Time: July 26th, 2026- 04:00 EDT
Planned End Date/Time: July 26th, 2026 - 07:00 EDT
Provider Performing Maintenance: Royal Bank of Canada
Description: Royal Bank of Canada is performing a system maintenance
Service Affected: Interac Debit (IDP)
Issuer: Royal Bank of Canada
Impact: Royal Bank of Canadal Interac Debit (IDP) transactions might be impacted during this maintenance window.
Interac Change #: WO0000009686559
Please note that Royal Bank of Canada performs this maintenance and is external to Global Payments.
Posted on Jun 24, 2026 - 15:08 MDT
Planned Start Date/Time: July 26th, 2026- 04:00 EDT
Planned End Date/Time: July 26th, 2026 - 07:00 EDT
Provider Performing Maintenance: Royal Bank of Canada
Description: Royal Bank of Canada is performing a system maintenance
Service Affected: Interac Debit (IDP)
Issuer: Royal Bank of Canada
Impact: Royal Bank of Canadal Interac Debit (IDP) transactions might be impacted during this maintenance window.
Interac Change #: WO0000009686559
Please note that Royal Bank of Canada performs this maintenance and is external to Global Payments.
Posted on Jun 24, 2026 - 15:08 MDT