Global Payments Status - Global Payments System Incident - Interac Debit cards processing issue - RBC bank

Global Payments System Incident - Interac Debit cards processing issue - RBC bank - Canada

Incident Report for Global Payments

Resolved

Service: Interac Debit Card - RBC Bank
Impacted Segment: Canada

Impact Start time: 12/10/2024 - 16:38 ET
Impact End time: 12/10/2024 - 17:18 ET

Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards. This issue is external to Global Payments

Actions Taken: Interac is engaged in troubleshooting.

Service: Cartes de débit Interac - Banque TD
Segment impacté: Canada

Début de l’impact: 12/10/2024 - 16:38 HE
Fin de l’impact: 12/10/2024 - 17:18 HE

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC. Ce problème est externe à Global Payments

Action prise: Interac est engagé dans le dépannage.

Posted Dec 10, 2024 - 15:29 MST

This incident affected: Global Payments - Canada (GSAP Canada, GNAP Canada, Portico Canada ATL/RIC, Portico Canada GCP).