All Systems Operational
About This Site
Welcome to the Global Payments Status Page, our home for providing system status and scheduled maintenance.
For system status and maintenance on Cayan/Genius and ProPay systems, please see the below links
http://status.propay.com/
https://status.cayan.com/
Central Station
Operational
ELAPP
Operational
Boarding
Operational
Email Notification
Operational
ELAPP API
Operational
File Transfer Mailbox
Operational
MerchantFlo
Operational
SFTP Mailbox SGS.TSYSACQUIRING.NET
Operational
Transaction Central
Operational
Hosted
Operational
Virtual Terminal
Operational
Recurring Billing
Operational
Batch Upload
Operational
Web Services
Operational
ACH Processing
Operational
Transaction Express (TXP)
Operational
Hosted
Operational
Virtual Terminal
Operational
Batch Upload
Operational
Recurring Billing
Operational
Tokenization / Manual Billing
Operational
ProcessNow / Mobile Payment Acceptance
Operational
ACH Processing
Operational
Web Services
Operational
Integrated Widget
Operational
TransIT
Operational
Merchant Center
Operational
Hosted
Operational
WebPASS / Virtual Terminal
Operational
CounterPASS/POS
Operational
MultiPASS / API Integration
Operational
Mobile Payment Acceptance
Operational
Settlement / Funding
Operational
Auto-Boarding
Operational
Transaction Summary
Operational
TransLink
Operational
TSYS InfoCenter
Operational
TSYS Merchant Authorization Platform/Core
Operational
Batch Authorization System (BAS)
Operational
Saratoga
Operational
Sierra
Operational
Summit
Operational
Genius POS
Operational
Platform Overall
Operational
Server & Platform Connectivity (API)
Operational
Back Office (Portal)
Operational
Global Payments - Canada
Operational
GSAP Canada
Operational
GNAP Canada
Operational
GPEcom Canada
Operational
Portico Canada ATL/RIC
Operational
Portico Canada GCP
Operational
Portico Canada VT
Operational
GPAPI Canada
Operational
Loblaws Only
Operational
EVO
Operational
Heartland
Operational
NWS / PetroPay
Operational
VAPS
Operational
Exchange
Operational
Portico
Operational
Heartland ACH
Operational
Heartland Bill Pay
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
GPC Courtesy Advisory - CHG00044484 - April 9, 2026 -EI - Apigee PROD DR Activity for UCM Apr 8, 2026 22:30 - Apr 9, 2026 04:30 MDT
Please see the attached revised maintenance advisory regarding Apigee PROD DR Activity for UCM scheduled for April 9, 2026
Scheduled Maintenance: EI - Apigee PROD DR Activity for UCM
Effective April 9, 2026
Please be advised Global Payments will be performing EI - Apigee PROD DR Activity for UCM on Thursday, April 9, 2026. This maintenance is scheduled to begin at 12:30 A.M. ET and end at 06:30 A.M. ET the same day.
During the maintenance window we do not expect any impact. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Mar 31, 2026 - 12:41 MDT
Scheduled Maintenance: EI - Apigee PROD DR Activity for UCM
Effective April 9, 2026
Please be advised Global Payments will be performing EI - Apigee PROD DR Activity for UCM on Thursday, April 9, 2026. This maintenance is scheduled to begin at 12:30 A.M. ET and end at 06:30 A.M. ET the same day.
During the maintenance window we do not expect any impact. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Mar 31, 2026 - 12:41 MDT
CHG00045893 - GPC Courtesy advisory - April 9th, 2026 - Portico Application Certificate Update Apr 9, 2026 04:00 - Apr 10, 2026 04:00 MDT
Please see below maintenance advisory regarding Portico Maple Patching Maintenance scheduled for April 9th, 2026.
Scheduled Maintenance: Portico Application Certificate Update
Effective April 9, 2026
Please be advised Global Payments will be performing certificate maintenance on Portico Robinhood data center, on Thursday, April 9th, 2026. This maintenance is scheduled to begin at 06:00 a.m. ET and end on Friday, April 10th, 2026 at 06:00 a.m. ET on the following day.
During this maintenance, the expiring Entrust G1 root certificate will be updated to a DigiCert (G2) certificate. The Entrust original G1 root certificate will expire April 12. Integrators who are not capable of supporting the new Digicert G2 certificate may not be able to connect after the change.
This means, those non-compliant integrators, it is possible that merchants may experience service interruption for any in-flight merchant traffic during the deployment for the below URLs.
api.heartlandportico.com
api2.heartlandportico.com
api2-c.heartlandportico.com
posgateway.secureexchange.net
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 02, 2026 - 14:00 MDT
Scheduled Maintenance: Portico Application Certificate Update
Effective April 9, 2026
Please be advised Global Payments will be performing certificate maintenance on Portico Robinhood data center, on Thursday, April 9th, 2026. This maintenance is scheduled to begin at 06:00 a.m. ET and end on Friday, April 10th, 2026 at 06:00 a.m. ET on the following day.
During this maintenance, the expiring Entrust G1 root certificate will be updated to a DigiCert (G2) certificate. The Entrust original G1 root certificate will expire April 12. Integrators who are not capable of supporting the new Digicert G2 certificate may not be able to connect after the change.
This means, those non-compliant integrators, it is possible that merchants may experience service interruption for any in-flight merchant traffic during the deployment for the below URLs.
api.heartlandportico.com
api2.heartlandportico.com
api2-c.heartlandportico.com
posgateway.secureexchange.net
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 02, 2026 - 14:00 MDT
File Transfer Scheduled Weekly Maintenance Apr 11, 2026 07:00-13:00 MDT
We will be performing our weekly scheduled maintenance of the File Transfer systems which may affect merchant Batch Authorization System (BAS) file processing between 7:00 AM MT and 1:00 PM MT on Saturday, April 11, 2026. Merchant BAS response files may be delayed due to this scheduled maintenance.
Posted on Mar 31, 2026 - 13:54 MDT
Posted on Mar 31, 2026 - 13:54 MDT
Pass/TransIT Scheduled Monthly Release Apr 12, 2026 22:00 - Apr 13, 2026 06:00 MDT
We will be releasing product and system enhancements to the Pass/TransIT platform between 10:00 PM MT on Sunday, April 12, 2026 and 6:00 AM MT on Monday, April 13, 2026. While the release is completed, you may see interruptions while using the product.
Posted on Mar 31, 2026 - 13:44 MDT
Posted on Mar 31, 2026 - 13:44 MDT
GPC Courtesy advisory - CHG00045840 - April 13, 2026 - Portico Maple Patching Maintenance Apr 13, 2026 00:00-05:00 MDT
Please see below maintenance advisory regarding Portico Maple Patching Maintenance scheduled for April 13, 2026
Scheduled Maintenance: Portico Maple Maintenance
Effective: April 13th, 2026
Please be advised Global Payments will be performing platform maintenance on Portico ATL/RIC (Maple) application, on Monday, April 13th, 2026. This maintenance is scheduled to begin at 02:00 AM ET and end at 07:00 AM ET.
While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight merchant traffic associated Portico application or service on the URL listed below:
api2-na.portico.globalpay.com
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 06, 2026 - 10:54 MDT
Scheduled Maintenance: Portico Maple Maintenance
Effective: April 13th, 2026
Please be advised Global Payments will be performing platform maintenance on Portico ATL/RIC (Maple) application, on Monday, April 13th, 2026. This maintenance is scheduled to begin at 02:00 AM ET and end at 07:00 AM ET.
While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any in flight merchant traffic associated Portico application or service on the URL listed below:
api2-na.portico.globalpay.com
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 06, 2026 - 10:54 MDT
GPC Courtesy advisory - CHG00046066 - April 13, 2026 - Greenhouse South Authorization Platform (GSAP) NA Production Application Upgrade Apr 13, 2026 03:30-06:00 MDT
Please see below maintenance advisory regarding Greenhouse South Authorization Platform (GSAP) NA Production Application upgrade (G2/TDS/CMF/USAT/G2Tools) scheduled for April 13, 2026.
Scheduled Maintenance: Greenhouse South Authorization Platform (GSAP) NA Production Application upgrade (G2/TDS/CMF/USAT/G2Tools)
Effective: April 13, 2026
Please be advised regarding targeted GSAP-NA Platform maintenance to be conducted Monday April 13th, 2026. Our change window begins at 5:30am ET and will conclude at approximately 8:00am ET that day. Planned activities include deployment of software updates designed to support card association compliance initiatives.
● Customer Master File (CMF) and Transaction Data Store (TDS) for NA region will be unavailable between approximately 5:30am ET and 7:45 am ET.
● There will be no impact to transaction processing.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 06, 2026 - 11:10 MDT
Scheduled Maintenance: Greenhouse South Authorization Platform (GSAP) NA Production Application upgrade (G2/TDS/CMF/USAT/G2Tools)
Effective: April 13, 2026
Please be advised regarding targeted GSAP-NA Platform maintenance to be conducted Monday April 13th, 2026. Our change window begins at 5:30am ET and will conclude at approximately 8:00am ET that day. Planned activities include deployment of software updates designed to support card association compliance initiatives.
● Customer Master File (CMF) and Transaction Data Store (TDS) for NA region will be unavailable between approximately 5:30am ET and 7:45 am ET.
● There will be no impact to transaction processing.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 06, 2026 - 11:10 MDT
Pass/TransIT Scheduled Weekly Maintenance Apr 13, 2026 22:00 - Apr 14, 2026 06:00 MDT
We will be performing scheduled maintenance on the PASS/TransIT application between 10:00 PM MT on Monday, April 13, 2026 and 6:00 AM MT on Tuesday, April 14, 2026. You may see interruptions while using the product during the maintenance period.
Posted on Mar 31, 2026 - 14:15 MDT
Posted on Mar 31, 2026 - 14:15 MDT
Saratoga / Sierra / Summit Scheduled Weekly Maintenance Apr 13, 2026 22:00 - Apr 14, 2026 06:00 MDT
We will be performing scheduled maintenance on the Saratoga / Sierra /Summit platform between 10:00 PM MT on Monday, April 13, 2026 and 6:00 AM MT on Tuesday, April 14, 2026. The platform may experience disconnects while the maintenance is being performed.
Posted on Mar 31, 2026 - 14:29 MDT
Posted on Mar 31, 2026 - 14:29 MDT
Genius POS Scheduled Weekly Maintenance Apr 14, 2026 02:00-04:00 MDT
We will be releasing product and system enhancements to the Genius POS platform between 2:00 AM MT and 4:00 AM MT on Tuesday, April 14, 2026. While the release is completed, no user impacts are expected.
Posted on Mar 31, 2026 - 13:50 MDT
Posted on Mar 31, 2026 - 13:50 MDT
TSYS Batch Authorization System Scheduled Weekly Maintenance Apr 14, 2026 19:00 - Apr 15, 2026 06:00 MDT
We will be performing our scheduled weekly maintenance for the TSYS Batch Authorization System (BAS) between 7:00 PM MT on Tuesday, April 14, 2026 and 6:00 AM MT on Wednesday, April 15, 2026.
BAS files may be delayed due to this scheduled maintenance.
Posted on Mar 31, 2026 - 14:03 MDT
BAS files may be delayed due to this scheduled maintenance.
Posted on Mar 31, 2026 - 14:03 MDT
GPC Courtesy Advisory - CHG00030318 - April 15, 2026 - Network Maintenance in Richmond Data Center Apr 14, 2026 22:00 - Apr 15, 2026 05:00 MDT
Please see below maintenance advisory regarding Network Maintenance in Richmond Data Center scheduled for April 15, 2026.
Scheduled Maintenance: Network Maintenance in Richmond Data Center
Effective April 15, 2026
Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Wednesday, April 15, 2026. This maintenance is scheduled to begin at 12:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 06, 2026 - 11:12 MDT
Scheduled Maintenance: Network Maintenance in Richmond Data Center
Effective April 15, 2026
Please be advised that Global Payments will be performing network maintenance in the Richmond Data Center on Wednesday, April 15, 2026. This maintenance is scheduled to begin at 12:00 a.m. ET and is scheduled to end at 07:00 a.m. ET on the same day.
During the maintenance window we do expect minimal to no impact. Any affected applications will be routed away or redirected to one of our other datacenter locations. If you experience any issues, please follow the established escalation procedures.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 06, 2026 - 11:12 MDT
GPC Courtesy advisory - CHG00046238 - April 15, 2026 - Portico 3.52 Prod Release on Robinhood Apr 15, 2026 02:00-05:00 MDT
Please see below maintenance advisory regarding Portico 3.52 Production Release on Robinhood scheduled for April 15, 2026.
Scheduled Maintenance: Portico 3.52 Prod Release on Robinhood
Effective: April 15, 2026
Please be advised Global Payments will be performing Portico version 3.52 release to the production cloud environment on Wednesday, April 15, 2026. This maintenance is scheduled to begin at 4:00 a.m. ET and end at 7:00 a.m. ET the same day.
While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any associated Portico application or service on the URL. Brief timeouts for any inflight GSAP or GNAP merchant traffic that utilizes Portico, on the aforementioned URL, is possible during maintenance.
posgateway.secureexchange.net
api2.heartlandportico.com
api2-b.heartlandportico.com
api2-c.heartlandportico.com
api2-e.heartlandportico.com
trans.pg.secureexchange.net
transdb.pg.secureexchange.net
api.heartlandportico.com
Systems will be monitored during this maintenance.
Please follow your established escalation procedure for service interruptions, and do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 06, 2026 - 10:57 MDT
Scheduled Maintenance: Portico 3.52 Prod Release on Robinhood
Effective: April 15, 2026
Please be advised Global Payments will be performing Portico version 3.52 release to the production cloud environment on Wednesday, April 15, 2026. This maintenance is scheduled to begin at 4:00 a.m. ET and end at 7:00 a.m. ET the same day.
While support teams anticipate this maintenance to have no impact, it is possible that merchants may experience minimal service interruption for any associated Portico application or service on the URL. Brief timeouts for any inflight GSAP or GNAP merchant traffic that utilizes Portico, on the aforementioned URL, is possible during maintenance.
posgateway.secureexchange.net
api2.heartlandportico.com
api2-b.heartlandportico.com
api2-c.heartlandportico.com
api2-e.heartlandportico.com
trans.pg.secureexchange.net
transdb.pg.secureexchange.net
api.heartlandportico.com
Systems will be monitored during this maintenance.
Please follow your established escalation procedure for service interruptions, and do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 06, 2026 - 10:57 MDT
GPC Courtesy advisory - CHG00046312 - April 15, 2026 - GSAP NA ATR Application Upgrade Apr 15, 2026 04:00-06:00 MDT
Please see below maintenance advisory regarding GSAP NA ATR Application upgrade scheduled for April 15, 2026.
Scheduled Maintenance: GSAP NA ATR Application Upgrade
Effective: April 15, 2026
Please be advised regarding targeted GSAP-NA Platform ATR (stand by) maintenance to be conducted Wednesday April 15th, 2026. Our change window begins at 6:00am ET and will conclude at approximately 8:00am ET that day.
Planned activities include deployment of software updates designed to support card association compliance initiatives.
● Customer Master File (CMF) and Transaction Data Store (TDS) for NA region will continue to be available during this event.
● There will be minimal impact to transaction processing. The region will operate in Alternate Transaction Routing (ATR) mode for a two minutes test after deployment. This is between the hours of 6:30am ET and 8:00am ET.
● Administrative functions such as reversal, tip adjust, pre-auth completion, and batch close functions will be unavailable to point-of-sale users while GSAP-NA is processing in ATR mode.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 06, 2026 - 11:05 MDT
Scheduled Maintenance: GSAP NA ATR Application Upgrade
Effective: April 15, 2026
Please be advised regarding targeted GSAP-NA Platform ATR (stand by) maintenance to be conducted Wednesday April 15th, 2026. Our change window begins at 6:00am ET and will conclude at approximately 8:00am ET that day.
Planned activities include deployment of software updates designed to support card association compliance initiatives.
● Customer Master File (CMF) and Transaction Data Store (TDS) for NA region will continue to be available during this event.
● There will be minimal impact to transaction processing. The region will operate in Alternate Transaction Routing (ATR) mode for a two minutes test after deployment. This is between the hours of 6:30am ET and 8:00am ET.
● Administrative functions such as reversal, tip adjust, pre-auth completion, and batch close functions will be unavailable to point-of-sale users while GSAP-NA is processing in ATR mode.
As always, please do not hesitate to contact your Global Payments Relationship Manager with any questions regarding this announcement.
Posted on Apr 06, 2026 - 11:05 MDT
*Revised* GPC Courtesy Advisory - May 17th, 2026 - Interac IDP Maintenance May 17, 2026 01:00-04:00 MDT
Below maintenance has been rescheduled from March 22nd, 2026 to May 17th, 2026.
GPC has been informed by Interac of an upcoming scheduled maintenance event.
Planned Start Date/Time: May 17th, 2026 - 03:00 EDT
Planned End Date/Time: May 17th, 2026 - 06:00 EDT
Provider Performing Maintenance: Interac IMN
Description: Infrastructure Maintenance – Vendor (Rogers) firmware upgrade
Service Affected: Interac IDP transactions
Impact: Debit cards transactions may be impacted during this maintenance.
Interac Change #: 87186
Please note that Interac performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on Mar 30, 2026 - 10:56 MDT
GPC has been informed by Interac of an upcoming scheduled maintenance event.
Planned Start Date/Time: May 17th, 2026 - 03:00 EDT
Planned End Date/Time: May 17th, 2026 - 06:00 EDT
Provider Performing Maintenance: Interac IMN
Description: Infrastructure Maintenance – Vendor (Rogers) firmware upgrade
Service Affected: Interac IDP transactions
Impact: Debit cards transactions may be impacted during this maintenance.
Interac Change #: 87186
Please note that Interac performs this maintenance and is external to Global Payments.
For any questions or inquiries about this notification please contact the relationship Manager or GNAP Support Team: GNAP_Prod_Support@globalpay.com
Posted on Mar 30, 2026 - 10:56 MDT